Also view our Privacy Policy

Our Guarantee

We love what we do, we pride ourselves with the highest quality workmanship. Our services are guaranteed to be exactly what you want or sometimes more. We never send out items that do not meet our expectations. All items undergo our stringent process to ensure our products meet these expectations.

Shipping Policy

Turnaround

All orders are shipped within 5 business days after designs are ready and confirmed. Monday – Friday 9:30am – 5pm.

Couriers

We use the following couriers to deliver our orders:

Australia Post
Fastway

Order Tracking

If a tracking # is provided by the shipping courier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will hold your order until the back order items are in stock. When the item becomes available we will ship your order.

Payment Policy

Accepted Methods of Payment

• Credit Card (Visa, Master Card, American Express, Union Pay, EFTPOS)
• Afterpay
• Zip
• PayPal
• Direct Deposit
• Cash On Pick Up
• Bitcoin

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@create-a-lase.com.au to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
   
   Create-A-Lase
   22 Bridge Street
   Muswellbrook, NSW 2333
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

We do not accept returns when you have a change of heart or just don’t want it, need it, or like it.

All designs/prints are final and cannot be returned

Some items can not be returned.
Items that has been worn, used, or altered will not be accepted for return or exchange.
Only unmodified, manufacturer faults, and print errors can be accepted for return or exchange

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition and does not contain any custom design, you may exchange your item for a different color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Late Fee

Invoices to clients must be paid within 14 days. An administration fee shall apply on all overdue accounts. The fee shall equate to an interest calculation under the Penalty Interest Rates Act 1983 or $20.00 whichever is the greater.

Debt Collection

If your invoice is still not paid after 30 days, we will forward your invoice to Debt Collectors, authorising the debt collectors. This process may also incur additional fees, usually but not limited to an added 10% to invoice total after any late fees are added. When you purchase from us you agree that you will be responsible for all collection costs, including commission fees, relating to the collection of any overdue account owed by you to the Debt Collection Agency.

You also agree that if any part of a debt owed to iPhone Repairman is overdue then all of its debt will be deemed as overdue.